The Nigeria Civil Aviation Authority (NCAA) has warned airlines against indulging in deceitful departure time scheduling.
On Tuesday, 9th of July 2024 at the Authority’s corporate headquarters in Abuja, the agency’s acting Director General, Chris Najomo, said the NCAA now runs a zero-tolerance approach to regulatory infractions.
Speaking through the NCAA Director of Public Affairs and Consumer Protection, Mr. Michael Achimugu, the acting DG warned the airlines to desist from the infraction or face dire regulatory actions.
“He made the ease of doing business the crux of his action plan for the NCAA. In line with that action plan, he has made processes for licensing easy for operators. The time to secure AOC is now shorter and less cumbersome than it used to be in the past,” he stated.
“The NCAA therefore expects reciprocity from airlines, chief of which is world-class services to passengers.
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Najomo said that if the NCAA is making doing business easier for operators, the operators must satisfy the passengers too with superior services.
He said, “It has come to our notice that some airlines are being reported for advertising deceitful departure times. The NCAA regulation says no airline shall display deceitful passenger departure time at its counter, advert material, or on its website.
“We want to make it very clear that the DGCA has directed monitoring and offenders will face serious regulatory actions.”
According to him, the Authority believes in safety, discipline, and economic regulation which is evidenced in the recent suspension of ten PNCF holders for failing to comply with the recertification advisory issued in April 2024.
He indicated that whilst the NCAA supports airlines to be profitable because of their critical value to the economy, it is important passengers are treated fairly.
Speaking about the ease of doing business environment at the NCAA, Capt. Najomo said the ease of business is an area the Authority will continue to improve.
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